Job Description
Join TechFlow Solutions' dynamic IT team as a Help Desk Support Specialist in Austin's thriving tech hub! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This hybrid role combines remote flexibility with in-office collaboration at our modern downtown Austin facility. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance. Be part of a company recognized as Austin's Top Workplace for three consecutive years!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing system for hardware, software, and network issues
- Diagnose and resolve desktop, laptop, mobile device, and peripheral malfunctions
- Manage user accounts, permissions, and access controls in Active Directory
- Document all incidents, resolutions, and knowledge base articles in ITSM software
- Collaborate with network and security teams on escalated technical issues
- Conduct employee onboarding for IT equipment and software provisioning
- Implement and maintain IT security best practices across endpoints
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of Active Directory, Office 365, and cloud services
- Excellent written and verbal communication skills
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to prioritize tasks in fast-paced environment
- Valid Texas driver's license for occasional site visits