Job Description
Join our dynamic IT team as an IT Support Trainee in Plano, TX! We're seeking motivated individuals ready to launch their tech careers through our accelerated training program. Gain hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols while receiving mentorship from industry experts. This immediate hire opportunity includes comprehensive onboarding and career development pathways. Perfect for recent graduates or career changers passionate about technology. Apply today to start your journey in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 desktop support for 500+ employees including hardware/software troubleshooting
- Deploy and configure Windows 10/11 workstations using MDM solutions
- Assist with network monitoring using SolarWinds and ticket management in ServiceNow
- Document SOPs and knowledge base articles for IT processes
- Collaborate with security team on endpoint protection initiatives
- Participate in 24/7 on-call rotation after 6-month training period
- Support cloud migrations to Microsoft Azure environments
Qualifications
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Experience with Active Directory, Group Policy, and PowerShell basics
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong diagnostic skills for hardware/network issues
- Ability to lift 30lbs and work in server environments
- Excellent written/verbal communication skills
- Valid Texas driver's license for equipment transport
- Background check and drug test required