Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Aloha Tech Systems is seeking a driven IT Support Trainee to join our team in the beautiful city of Honolulu, Hawaii. We are committed to nurturing talent and offer an attractive Sign-on Bonus for qualified candidates who are eager to learn and grow with us.
In this entry-level role, you will work under the guidance of senior IT professionals, gaining hands-on experience in a fast-paced corporate environment. You will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. This is a fantastic opportunity to build a solid foundation in IT infrastructure, help desk operations, and network administration.
Why Join Us?
• Competitive salary with guaranteed Sign-on Bonus
• Comprehensive health, dental, and vision insurance
• Paid training and certification support (e.g., CompTIA A+)
• Supportive team culture in sunny Honolulu
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person for hardware and software issues.
- Assist in the installation, configuration, and maintenance of workstations, printers, and mobile devices.
- Perform routine system updates, patch management, and security scans.
- Document all technical issues, resolutions, and service requests in the ticketing system.
- Collaborate with the IT team to troubleshoot network connectivity problems and server issues.
- Conduct user training sessions to improve IT literacy and self-sufficiency.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Basic understanding of computer hardware, operating systems (Windows 10/11), and networking concepts.
- Familiarity with help desk software and ticketing systems is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a friendly, customer-focused attitude.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) within 12 months of hire.