Job Description
Are you ready to kickstart your career in Information Technology? Pacific Tech Innovations is looking for a dedicated IT Support Trainee to join our dynamic team in Honolulu, HI. We are committed to professional development and offer a comprehensive training program designed to launch your career in tech support.
As an IT Support Trainee, you will work directly with our senior engineers and help desk specialists to resolve technical issues, manage IT assets, and ensure our infrastructure runs smoothly. This is an immediate hire opportunity for someone eager to learn and grow in a fast-paced corporate environment.
Responsibilities
- Provide Level 1 and Level 2 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of computer workstations and peripherals.
- Manage and update the IT asset inventory and software license tracking.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the team to improve IT processes and service delivery.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN) and internet protocols is a plus.
- Strong customer service orientation and excellent verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain industry-recognized IT certifications (training provided).