Job Description
Are you looking to kickstart a lucrative career in Information Technology? Apex Technology Solutions is seeking a dedicated IT Support Trainee to join our elite team in the heart of Boston. This is a high-paying entry-level position designed for ambitious individuals eager to master the art of technical support.
In this role, you will receive top-tier mentorship, comprehensive training, and a clear path to advancement. We offer a competitive benefits package, a dynamic work environment, and the chance to work with cutting-edge technology.
Why Apply?
- High starting salary with annual performance reviews.
- Full benefits package including health, dental, and vision.
- Professional development and certification reimbursement.
- Modern office located in the Financial District.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac platforms.
- Maintain and update the company's IT inventory and asset management system.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with senior engineers to resolve complex network connectivity problems.
- Ensure data security protocols and software licensing compliance are maintained.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Basic understanding of computer hardware components and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).
- Ability to work in a fast-paced environment and manage multiple priorities.
- Current authorization to work in the United States.