Job Description
Join our elite IT Support Trainee program in Washington, DC and accelerate your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support while earning a competitive salary. This immersive 6-month program combines hands-on training with real-world experience across enterprise systems, security protocols, and client solutions. You'll work alongside certified professionals in a fast-paced government contracting environment with opportunities for rapid advancement. Our graduates transition into full-time roles with average starting salaries of $70K+.
What We Offer:
- Industry-leading compensation package
- Free certifications (CompTIA A+, Network+)
- Mentorship from senior engineers
- Comprehensive health benefits
- Tuition reimbursement for advanced certifications
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Support cloud infrastructure (Azure, AWS) and on-premise networksImplement cybersecurity protocols and conduct vulnerability assessments
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with OS troubleshooting (Windows 10/11, macOS)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- US citizenship required for government contracts