Job Description
Launch your career in technology with our elite IT Support Trainee program! TechNexus Solutions offers a high-paying, fully compensated training pathway for aspiring tech professionals in Atlanta's booming tech corridor. Our 6-month intensive program combines hands-on experience with industry certifications, setting you on track for a lucrative career in IT infrastructure and cybersecurity. Work alongside Fortune 500 clients while receiving mentorship from senior engineers and earning compensation above market average from day one.
Why join us? • Industry-leading starting salary • Paid certification training • Guaranteed placement upon completion • Flexible hybrid work model • Comprehensive benefits package including 401(k) matching. Atlanta's tech scene is exploding – be part of the future!
Responsibilities
- Provide tier-1 technical support via phone, email, and remote access for enterprise clients
- Deploy and configure Windows/macOS systems, network infrastructure, and cloud services
- Execute security protocols including vulnerability assessments and incident response
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation (rotational schedule)
- Complete industry certifications (CompTIA A+, Network+, Security+) during program
Qualifications
- Associate's degree in IT or related field OR 1+ years help desk experience
- Proficiency with Windows/macOS administration fundamentals
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with analytical aptitude
- CompTIA A+ certification (preferred but not required)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment handling
- Must pass background check and drug screening