Job Description
Are you looking for a high-paying entry-level IT job?
Apex Digital Systems is revolutionizing the tech landscape in Fort Wayne, and we are looking for ambitious individuals to join our team as IT Support Trainees. We don't just hire employees; we invest in your future. As a Trainee, you will receive top-tier mentorship, industry-recognized training, and a clear pathway to a lucrative career in Information Technology.
In this role, you will be the face of our technical support, ensuring our team members have the tools they need to succeed. If you are tech-savvy, eager to learn, and ready to jumpstart a career that pays well, we want to hear from you.
Why Join Apex Digital Systems?
- Competitive starting salary (Top 20% of entry-level IT roles in the region).
- Comprehensive training program led by senior engineers.
- Full benefits package including health, dental, and vision.
- Career growth opportunities into SysAdmin or Network Engineering.
Apply today and secure your spot in our training program!
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage and respond to IT support tickets in our ticketing system (Zendesk/Jira).
- Assist in network maintenance, including Wi-Fi setup and security updates.
- Collaborate with senior IT staff to diagnose and resolve complex technical problems.
- Conduct user training sessions on new software implementations.
- Document all technical issues and resolutions to maintain a knowledge base.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, IT, or related field is preferred.
- Basic understanding of Windows operating systems, Office Suite, and email clients.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to learn new technologies and obtain certifications (CompTIA A+ preferred).
- Reliable transportation and the ability to work occasional on-site at client locations.