Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Digital Solutions is seeking a driven IT Support Trainee to join our elite technical team in Columbus, Ohio.
We don't just look for technicians; we look for future leaders. As an IT Support Trainee, you will undergo a comprehensive training curriculum designed to fast-track your career in system administration, networking, and cybersecurity. This is a high-impact role where your learning curve will be steep, and your growth potential will be limitless.
Why Join Us?
- Competitive base salary and performance bonuses.
- Full sponsorship for industry-recognized certifications (CompTIA A+, Network+).
- Clear career path from Support Specialist to Systems Engineer.
- Modern, collaborative work environment in the heart of Columbus.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Resolve hardware, software, and network issues for employees using industry-standard ticketing systems.
- Network Administration: Assist in maintaining local area networks (LAN) and wide area networks (WAN), including troubleshooting connectivity issues.
- Hardware Management: Deploy, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Security & Compliance: Assist in enforcing IT security policies and conducting regular system audits.
- User Training: Conduct onboarding sessions to educate staff on best practices for cybersecurity and software usage.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field (Bachelor's preferred). Equivalent military experience is accepted.
- Technical Aptitude: Basic understanding of Windows, Linux, and macOS operating systems.
- Problem Solving: Strong analytical skills with the ability to diagnose complex technical problems quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Motivation: A "growth mindset" with a willingness to learn new technologies and certifications.
- Availability: Must be willing to work in-office in Columbus, OH.