Job Description
Are you ready to launch a lucrative career in Information Technology?
Apex Digital Solutions is seeking driven IT Support Trainees to join our rapidly expanding team in Chula Vista, CA. We offer a comprehensive mentorship program designed to fast-track your professional growth and prepare you for senior engineering roles.
In this role, you will gain hands-on experience in a dynamic environment, working with cutting-edge technologies and supporting enterprise-level infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees and external clients via phone and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of desktop environments and mobile devices.
- Collaborate with senior engineers to implement IT security protocols and best practices.
- Document all technical issues, resolutions, and system changes in the knowledge base.
- Participate in 24/7 on-call rotation for critical system maintenance and outages.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Familiarity with Microsoft Windows and Linux operating systems.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Strong analytical problem-solving skills and attention to detail.
- Exceptional written and verbal communication skills.
- Eagerness to obtain industry certifications (CompTIA A+ is preferred).