Job Description
We are urgently seeking a motivated IT Support Trainee to join our dynamic team in Fresno, CA. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in Information Technology with comprehensive on-the-job training and mentorship. You will be the first line of defense for our employees' technical needs, learning the ropes of help desk support, network maintenance, and system administration.
Why Join Us?
- Urgent Hiring: We are looking to fill this role immediately.
- Training Provided: Gain hands-on experience with enterprise-level hardware and software.
- Career Growth: Clear path to advancement into higher-level IT roles.
- Competitive Pay: Earn a competitive salary while you learn.
If you are tech-savvy, eager to learn, and ready to start your professional journey, apply today!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage and track IT help desk tickets using our ticketing system (ServiceNow/LivePerson).
- Assist with the deployment, imaging, and configuration of new devices.
- Monitor network performance and report connectivity issues to senior engineers.
- Maintain a clean and organized server room and office equipment area.
- Conduct basic security awareness training for staff members.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Storage).
- Familiarity with Microsoft Windows and Office Suite (Word, Excel, Outlook).
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Willingness to work flexible hours, including some evenings or weekends as needed.
- Valid driver's license is preferred.