Job Description
Are you looking to kickstart your career in Information Technology? MetroLink Tech Solutions is hiring an IT Support Trainee in St. Louis, MO. We provide a flexible schedule designed to accommodate students and working professionals while offering unparalleled mentorship in a fast-paced tech environment.
In this role, you will work directly with our senior engineering team to learn the ins and outs of enterprise-level IT support. You won't just be making coffee; you will be learning to troubleshoot complex network issues, manage user accounts, and deploy critical software updates.
Why Join Our Team?
- Flexible Scheduling: We value work-life balance and offer adaptable hours.
- Rapid Growth: A clear path from Trainee to Systems Administrator.
- Modern Tech Stack: Work with the latest hardware and software.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for end-users.
- Install, configure, and maintain desktop computers, laptops, and peripheral devices.
- Monitor network performance and troubleshoot connectivity problems.
- Manage help desk tickets and ensure timely resolution of user inquiries.
- Perform regular system backups and data recovery procedures.
- Collaborate with the team to develop knowledge base articles and documentation.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Familiarity with Microsoft Windows operating systems (10/11) and Office 365.
- Basic understanding of networking concepts (LAN, WAN, IP addressing).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical staff.
- Excellent written and verbal communication skills.
- Must be authorized to work in the United States.