Job Description
Launch your IT career with our flexible IT Support Trainee program in Mesa, AZ! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. Enjoy adaptable scheduling while receiving paid training in network administration, cybersecurity fundamentals, and user support. This role is perfect for career-changers, recent graduates, or anyone seeking work-life balance without compromising professional growth. Join us to build technical expertise while serving a diverse client base across the Southwest.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, printers, and network peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols including access management and threat monitoring
- Collaborate with senior engineers on complex system upgrades and migrations
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Flexibility to work evenings/weekends for on-call rotations (as needed)
- Valid driver's license and reliable transportation