Job Description
Join our dynamic IT team as a Support Trainee and kickstart your career in technology with unmatched flexibility! We're seeking passionate individuals in Louisville, KY who thrive in adaptable work environments. Enjoy remote or hybrid options with customizable hours while gaining hands-on experience in enterprise IT infrastructure. Our comprehensive training program covers everything from hardware diagnostics to cybersecurity protocols, preparing you for full-time roles in 6-12 months. Work alongside industry experts who will mentor your growth in a collaborative, results-driven culture. If you're ready to build technical expertise without sacrificing work-life balance, this is your perfect launchpad.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier-1 support via phone, email, and ticketing systems (ServiceNow)
- Deploy and configure workstations, printers, and network peripherals
- Document technical procedures and maintain knowledge base articles
- Assist with cybersecurity protocols including patch management and access control
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly training sessions covering cloud technologies (AWS/Azure)
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Microsoft Office 365 and Active Directory
- Strong problem-solving skills with customer-first mindset
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site equipment maintenance
- Excellent written and verbal communication skills
- Willingness to pursue industry certifications during employment