Job Description
Join TechAdvance Solutions as an IT Support Trainee and launch your career in technology with unprecedented schedule flexibility! We're seeking passionate individuals to provide essential technical assistance while accommodating your personal commitments. Enjoy hybrid work options, adjustable hours, and mentorship from certified engineers. Perfect for students, parents, or career changers needing work-life balance. Our dynamic Houston-based team offers cutting-edge training in cybersecurity, cloud systems, and network management. Grow your skills while maintaining control over your schedule – apply today to transform your future!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network infrastructure monitoring and basic maintenance
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Participate in cross-departmental IT projects
- Deliver exceptional customer service via phone, chat, and email
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems, networking, and security principles
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends if required
- Valid driver's license for occasional on-site visits
- Proficiency with Microsoft Office 365 and remote access tools