Job Description
Join our dynamic IT team as a Trainee with flexible scheduling options! Perfect for students or career-changers, this role offers hands-on experience in enterprise IT support while accommodating your lifestyle. You'll gain invaluable skills in network troubleshooting, system administration, and cybersecurity under expert mentorship. Our modern office in Lexington features collaborative workspaces and cutting-edge technology. Enjoy competitive compensation, paid training, and a clear path to full-time advancement. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network infrastructure monitoring and basic troubleshooting
- Document IT procedures and maintain service ticket systems
- Support system upgrades, patches, and security protocols
- Collaborate with senior engineers on complex technical resolutions
- Conduct user training on IT tools and best practices
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; pursuing IT certification or degree preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently with flexible scheduling
- Customer service experience (retail/helpdesk a plus)
- Familiarity with networking concepts (TCP/IP, DNS)
- Valid driver's license for occasional equipment transport
- Must pass background check and drug screening