Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking passionate individuals to provide essential technical support while accommodating your schedule needs. This hands-on role offers mentorship, real-world experience, and the opportunity to grow within our dynamic Pittsburgh-based team. Enjoy hybrid work options and work-life balance while building foundational skills in network administration, system troubleshooting, and user support. Perfect for students, career changers, or those seeking flexible work arrangements!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide remote and on-site technical support to internal teams
- Install, configure, and maintain operating systems and applications
- Document technical procedures and maintain support ticket logs
- Collaborate with senior engineers on network infrastructure projects
- Conduct user training on new technologies and security protocols
- Participate in system upgrades and maintenance windows
Qualifications
- High school diploma or equivalent; pursuing IT certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules and priorities
- Valid driver's license for occasional site visits
- CompTIA A+ or similar certification is a plus
- Experience with ticketing systems (e.g., Jira, ServiceNow)