Job Description
Join TechSolutions Inc., a leading IT services provider in San Diego, as an IT Support Trainee with flexible scheduling options. This entry-level role offers unparalleled hands-on experience in network administration, system troubleshooting, and client support within a dynamic tech environment. Enjoy competitive compensation, mentorship from industry experts, and a hybrid work model that adapts to your lifestyle. Perfect for career changers or recent graduates seeking to build foundational IT skills while maintaining work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network infrastructure monitoring and maintenance
- Create user accounts and manage access permissions
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct periodic hardware/software audits
- Support cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows 10/11 and macOS troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently with flexible scheduling
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Customer service orientation with patience and empathy
- Valid driver's license for occasional on-site visits