Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals to provide exceptional technical support to our dynamic Bay Area clients. This role offers remote/hybrid options with adjustable schedules to accommodate your lifestyle. Gain hands-on experience with cutting-edge systems while working alongside industry experts who are committed to your growth.
Why TechNova? We pride ourselves on fostering an inclusive culture where innovation thrives. Our comprehensive training program includes mentorship, certification pathways, and opportunities for advancement. Enjoy competitive pay, health benefits (for full-time equivalents), and a supportive environment designed to help you succeed.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients via remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and client interactions in CRM systems
- Collaborate with senior technicians on complex network and security solutions
- Conduct user training on new technologies and best practices
- Participate in 24/7 on-call rotation (with advance scheduling flexibility)
- Assist with cloud infrastructure management and cloud service deployments
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS, networking concepts, and cybersecurity principles
- Strong problem-solving abilities with customer service mindset
- Ability to work independently with minimal supervision during flexible shifts
- Valid driver's license and reliable transportation for occasional on-site visits
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk) a plus
- Must be available for evening/weekend shifts as needed