Job Description
Apex Tech Solutions is seeking a highly motivated IT Support Trainee to join our growing team in St. Petersburg, FL. We are committed to developing the next generation of IT professionals and offer a comprehensive training program where you will gain hands-on experience with enterprise-level hardware and software.
What sets this role apart:
We provide all necessary equipment to get you started, including a high-performance laptop, peripherals, and testing devices. This is an excellent opportunity for recent graduates or career changers looking to break into the IT industry with full support.
Responsibilities
- Hardware Deployment: Assist in the installation, configuration, and setup of desktops, laptops, and peripherals for new employees.
- Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
- Helpdesk Support: Provide Tier 1 support to internal staff via phone and ticketing systems, ensuring minimal downtime.
- Network Maintenance: Participate in routine network audits, cable management, and hardware inventory control.
- Software Management: Support the deployment of software patches, updates, and security configurations.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related technical field, OR equivalent work experience.
- Technical Knowledge: Basic understanding of Windows and macOS environments, networking concepts (TCP/IP), and hardware components.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical thinking and ability to troubleshoot complex issues under guidance.
- Availability: Must be available to work full-time (40 hours/week).