Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Oakland, CA with all equipment provided—laptop, tools, and software included. Join our immersive 6-month program designed to transform beginners into certified IT professionals. Work alongside industry experts in a dynamic environment where hands-on training meets real-world troubleshooting. Enjoy competitive benefits, mentorship opportunities, and a clear career progression path. No prior experience required—just your passion for technology and problem-solving.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install, configure, and maintain company equipment (laptops, peripherals, network devices)
- Document technical procedures and create knowledge base articles
- Provide Tier-1 user support via ticketing systems and remote assistance
- Collaborate with senior technicians on network security and system updates
- Participate in cross-departmental IT projects and training modules
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of computer hardware and operating systems
- Strong analytical and problem-solving abilities
- Excellent communication skills for technical/non-technical audiences
- Ability to learn quickly in fast-paced environments
- Valid driver's license for occasional equipment pickups
- CompTIA A+ certification (or willingness to obtain during training)