Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, monitors, and software licenses to ensure your success. This hands-on training program is designed for passionate individuals eager to master enterprise-level IT support in Newark's thriving tech hub. Benefit from structured mentorship, real-world troubleshooting experience, and potential conversion to full-time roles.
Responsibilities
- Diagnose and resolve hardware/software issues under expert guidance
- Deploy and configure workstations using provided equipment
- Assist with network infrastructure monitoring and documentation
- Support end-users via ticketing systems and remote assistance
- Participate in cybersecurity best practices training sessions
- Create and maintain technical knowledge base articles
- Collaborate with senior engineers on complex incident resolution
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional equipment pickups)
- CompTIA A+ or Network+ certification (highly desirable)
- Experience with remote desktop tools (e.g., TeamViewer)