Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Plano, TX to join our dynamic team. No prior experience required – we provide all the training needed to succeed in this high-demand role. Enjoy competitive pay, career growth opportunities, and a collaborative work environment in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and solutions using ITSM software (ServiceNow/Jira)
- Escalate complex issues to Tier 2/3 support with detailed ticket documentation
- Conduct end-user training on new systems and best practices
- Monitor system performance and report potential security threats
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Proficiency in Microsoft Office Suite and Windows operating systems
- Ability to thrive in a fast-paced, team-oriented environment
- Excellent verbal and written communication skills