Job Description
Are you ready to launch a successful career in Information Technology without the upfront cost of expensive gear? Nashville Tech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in the heart of Tennessee. We believe in investing in talent, which is why we provide all necessary equipment provided to our trainees. You will hit the ground running with a fully stocked IT kit, including a high-performance laptop, peripherals, and software licenses.
As a Trainee, you will work alongside senior engineers to resolve complex technical challenges, manage helpdesk tickets, and ensure our organization’s digital infrastructure runs smoothly. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while we guide you toward certification and professional growth.
Why Join Us?
- Full Equipment Provided: We supply everything you need to work from day one.
- Modern Workplace: Work in the heart of Music City with a collaborative, tech-forward culture.
- Career Pathway: Clear progression opportunities to Systems Engineer and Network Administrator roles.
- Training & Mentorship: Learn directly from certified experts.
What You'll Do:
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware and software issues, including printer setups, laptop configurations, and application errors.
- Manage and update IT inventory and asset tracking systems.
- Assist in the deployment of new workstations and peripherals across the office.
- Monitor system performance and security patches to ensure business continuity.
- Document technical procedures and knowledge base articles to assist the team.
Qualifications
- Currently pursuing or holding a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of Microsoft Windows operating systems (10/11) and Office 365.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Willingness to obtain industry certifications (CompTIA A+, Network+) with company sponsorship.
- Eagerness to learn new technologies and adapt to changing IT landscapes.