Job Description
Launch your IT career with industry-standard equipment provided! Join our award-winning team as an IT Support Trainee in Oakland, California. We're seeking motivated individuals ready to build foundational skills in network administration, hardware troubleshooting, and customer service. Enjoy hands-on training with top-tier laptops, diagnostic tools, and software licenses – everything you need to succeed. This role offers structured mentorship, certifications, and a clear path to becoming a full-fledged IT Specialist. Work in a collaborative environment where your growth is our priority.
Responsibilities
- Deploy and configure company-provided hardware including laptops, monitors, and peripherals
- Perform diagnostic troubleshooting on network devices and end-user systems
- Install and maintain software applications using provided toolkits
- Provide Tier 1 user support via ticketing system and in-person assistance
- Document IT processes and solutions using company knowledge base software
- Participate in hardware refresh cycles and asset management
- Complete vendor-provided certification training modules
- Collaborate with senior engineers on network infrastructure projects
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with attention to technical detail
- Excellent customer service and communication skills
- Ability to lift 30lbs and work with hands-on equipment
- Valid California driver's license (for occasional equipment transport)
- Passion for technology and willingness to learn new systems
- Ability to work flexible hours including occasional weekends for deployments