Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Boston! We provide all necessary equipment including laptops, peripherals, and software licenses. This role offers hands-on experience in enterprise IT environments while receiving structured training from certified professionals. Join our collaborative team to gain real-world skills in network administration, cybersecurity, and system maintenance.
Responsibilities
- Provide tier-1 technical support for hardware/software issues across 150+ workstations
- Deploy and configure company-issued laptops, monitors, and peripherals
- Document technical procedures and create knowledge base articles
- Assist with network monitoring and basic infrastructure maintenance
- Participate in cross-departmental IT projects and training modules
- Manage ticket queues using ServiceNow platform
- Support onboarding/offboarding processes for employees
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 25lbs and work in a hybrid environment
- Valid driver's license for occasional equipment transport
- Passion for technology and continuous learning
- Experience with remote support tools (TeamViewer, AnyDesk) a plus
- Must pass background check and equipment handling training