Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, diagnostic tools, and software licenses – no personal devices required. This immersive program combines hands-on training with mentorship from industry experts to transform you into a confident IT professional. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement. Perfect for career changers and recent graduates passionate about technology.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems using company-provided equipment
- Provide first-level technical support to internal staff via phone, email, and in-person
- Document all IT procedures, incidents, and resolutions in company knowledge base
- Assist with network administration tasks including firewall monitoring and updates
- Participate in cross-departmental projects to enhance IT infrastructure
- Complete weekly training modules on emerging technologies and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written and verbal communication skills for client interactions
- Ability to lift 25lbs and work in both office and server environments
- Valid Florida driver's license for occasional equipment transport
- Passion for continuous learning and technology innovation