Job Description
Are you ready to launch a rewarding career in Information Technology? CloudFirst Solutions is seeking a motivated IT Support Trainee to join our rapidly growing team in Denver, Colorado.
We believe in fostering talent from within. As an IT Support Trainee, you will not just be answering tickets—you will be immersed in a mentorship-driven environment where you will learn to troubleshoot complex systems, manage network infrastructure, and provide top-tier support to enterprise clients. If you have a passion for technology and a drive to learn, this is your gateway to a professional future.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal employees and clients.
- Diagnose and resolve hardware (printers, laptops, desktops) and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and servers.
- Manage user access, security permissions, and Active Directory accounts.
- Document technical solutions, incident reports, and knowledge base articles.
- Collaborate with Senior Engineers to understand system architecture and security protocols.
- Participate in on-call rotation and after-hours support as required.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience is welcome).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a significant plus.
- Strong analytical problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Willingness to obtain industry certifications (e.g., CompTIA A+, Network+).
- Enthusiastic attitude with a strong desire to learn new technologies.