Job Description
Are you ready to launch a career in technology? Nexus Tech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Columbus, OH. We offer a comprehensive mentorship program designed to fast-track your career in IT support. If you are eager to learn, solve complex problems, and work with cutting-edge technology, this direct hire opportunity is for you.
In this role, you will work closely with senior engineers to deliver top-tier technical support to our diverse client base. You will gain hands-on experience in hardware troubleshooting, software deployment, and network infrastructure management.
Why Join Us?
- Direct Hire Opportunity: No contracts, just a permanent career path.
- Fast-Track Training: Structured curriculum led by industry experts.
- Competitive Compensation: Salary range of $45k - $65k plus benefits.
- Growth Potential: Clear pathways to Senior Support and Systems Administration roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Diagnose and resolve hardware and software issues for end-users in a Windows and Mac environment.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Monitor system performance and participate in network maintenance activities.
- Document all incidents, solutions, and procedures in the knowledge base.
- Collaborate with the IT team to implement new IT policies and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Basic understanding of computer hardware components, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Willingness to obtain industry certifications (CompTIA A+ or Network+) upon employment.
- A valid driver’s license and willingness to travel to client sites within the Columbus metro area.