Job Description
Launch Your IT Career Tomorrow
Are you ready to kickstart your career in Information Technology? NexGen Systems is seeking a driven IT Support Trainee to join our dynamic team in Buffalo, NY. We offer a unique 'Start Tomorrow' training program designed to fast-track your professional development.
As a Trainee, you will work alongside senior technicians, gaining hands-on experience with the latest hardware and software technologies. If you are eager to learn and have a passion for problem-solving, this is the perfect role for you. We provide a clear path to advancement and mentorship from industry experts.
Responsibilities
- Troubleshoot Hardware & Software: Assist in diagnosing and resolving desktop support issues, including printers, laptops, and operating system errors.
- Network Maintenance: Support the local area network (LAN) and wide area network (WAN) to ensure seamless connectivity for all departments.
- Customer Support: Provide exceptional technical support to employees, answering tickets and resolving inquiries efficiently with a focus on user satisfaction.
- System Updates: Assist in the deployment of patches, updates, and security configurations to maintain system integrity.
- Documentation: Maintain accurate records of technical issues and resolutions in our ticketing system for future reference.
- Asset Management: Help track inventory, log new equipment, and ensure proper labeling and organization.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT or Computer Science is a plus.
- Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and email protocols.
- Communication: Strong verbal and written communication skills to interact effectively with non-technical staff.
- Problem Solving: Ability to think critically and troubleshoot issues logically under pressure.
- Availability: Ability to start immediately and commit to a full-time schedule (Monday-Friday).