Job Description
Launch your IT career in Baltimore with our comprehensive trainee program! TechSolutions Inc. is seeking motivated individuals to join our dynamic IT support team. This immersive 6-month program combines hands-on training with real-world experience, equipping you with industry-recognized certifications and the skills to thrive in today's tech landscape. Enjoy competitive benefits, mentorship from senior engineers, and a clear pathway to full-time employment upon successful completion.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support to internal staff via ticketing systems and phone
- Deploy and configure workstations, printers, and network equipment
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity best practices training
- Support office AV systems and video conferencing setups
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of PC hardware, OS, and networking concepts
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ certification (or willingness to obtain)
- Availability for occasional weekend on-call rotations