Job Description
Are you looking to launch a career in Information Technology? Apex IT Solutions is currently accepting applications for a IT Support Trainee in Austin, TX. This is a fantastic opportunity for motivated individuals to gain hands-on experience in a fast-paced tech environment.
As a Trainee, you will be immersed in our support lifecycle, learning from seasoned professionals. We provide comprehensive training on enterprise-level systems, helpdesk protocols, and network infrastructure. If you have a passion for technology and a desire to learn, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software connectivity issues on Windows and Mac platforms.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Perform routine maintenance on printers, scanners, and peripheral equipment.
- Document all technical issues and resolutions in the company knowledge base.
- Collaborate with the IT team to implement security patches and software updates.
- Support onboarding processes for new hires, ensuring they have the tools necessary to succeed.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer architecture, operating systems, and networking concepts.
- Strong customer service orientation and excellent communication skills.
- Ability to troubleshoot problems using logic and standard diagnostic procedures.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.
- Reliable internet connection and a dedicated workspace for remote training sessions.