Job Description
Are you looking for a career path in technology with competitive compensation and rapid growth? Apex Global Solutions is currently seeking a motivated IT Support Trainee to join our elite team in Atlanta, GA.
This is not just a job; it is a gateway to a high-paying career in Information Technology. As a Trainee, you will undergo a structured mentorship program designed to fast-track your technical skills and professional development. You will work alongside senior engineers, gaining hands-on experience with enterprise-level infrastructure, cybersecurity protocols, and cloud technologies.
We are looking for candidates who are eager to learn, possess a problem-solving mindset, and are ready to make an impact from day one.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, workstations, and mobile devices.
- Assist in the deployment and configuration of new workstations and software applications.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Participate in regular training sessions and workshops to enhance technical knowledge.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (equivalent experience considered).
- Basic understanding of computer hardware components, operating systems (Windows 10/11), and networking fundamentals.
- Strong troubleshooting skills and a logical approach to problem-solving.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced, team-oriented environment.