Job Description
Join our award-winning IT team and kickstart your career in technology! TechSolutions Inc. is seeking motivated IT Support Trainees to provide exceptional technical assistance to our diverse clientele in the heart of Los Angeles. This immersive 6-month training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role as a Tier 2 IT Support Specialist.
As a trainee, you'll gain exposure to enterprise-level systems, cybersecurity protocols, and cutting-edge cloud technologies. Our collaborative environment fosters growth through real-world troubleshooting, cross-departmental projects, and Microsoft/AWS certification opportunities. We invest in our talent with competitive compensation, comprehensive benefits, and a clear path to advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Provide remote and on-site technical support for Microsoft 365 and Azure environments
- Document incidents and resolutions in ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic security protocols
- Collaborate with senior engineers on complex system migrations
- Participate in quarterly IT asset management audits
- Conduct end-user training for new software deployments
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows 10/11 and Active Directory
- Basic understanding of TCP/IP networking principles
- Excellent troubleshooting and communication skills
- Ability to lift 25lbs and work flexible hours
- Valid California driver's license (for occasional site visits)
- Pass background check and pre-employment drug screen