Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees in Saint Paul, MN with no prior experience. Our comprehensive 6-month paid training program will equip you with industry certifications and hands-on experience in network administration, cybersecurity fundamentals, and help desk operations. Join our collaborative team to deliver exceptional technical support while growing into a certified IT professional.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in ITSM systems
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness initiatives and basic threat monitoring
- Assist with user onboarding and offboarding processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation