Job Description
Launch your tech career with our paid IT Support Trainee program in Reno! Enjoy weekly pay while gaining hands-on experience in enterprise systems, network troubleshooting, and customer support. We're seeking motivated individuals with a passion for technology to join our growing team. No prior experience required – we provide comprehensive training and mentorship to build your skills in cybersecurity, hardware repair, and service desk operations. This is your chance to turn your interest in tech into a stable career path with immediate financial benefits.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network diagnostics and basic server administration tasks
- Document all support tickets and solutions in ITSM systems
- Participate in weekly training sessions covering new technologies
- Collaborate with senior engineers on complex technical issues
- Maintain inventory of IT assets and peripherals
Qualifications
- High school diploma or equivalent required; A+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 20lbs for hardware maintenance tasks
- Must pass background check and drug screening
- Valid driver's license required for occasional off-site support
- Willingness to work flexible hours including occasional weekends
- Proficient with Microsoft Office and Google Workspace