Job Description
Launch your tech career with our premier IT Support Trainee program in sunny San Diego! We're seeking motivated individuals passionate about technology to join our dynamic team. This immersive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain real-world troubleshooting skills, network administration knowledge, and customer service excellence – all while earning competitive compensation. Our graduates consistently transition into full-time IT Specialist roles with growth potential into cybersecurity and cloud infrastructure. Join us to build the foundation for a lifelong career in technology.
Responsibilities
- Provide Tier 1 technical support to 500+ employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including Windows/macOS, printers, and mobile devices
- Deploy and configure new workstations using SCCM and Active Directory
- Assist with network infrastructure monitoring using SolarWinds and Wireshark
- Create and maintain technical documentation in ITSM platforms like ServiceNow
- Collaborate with senior engineers on complex projects and system upgrades
- Participate in daily team standups and bi-weekly training sessions
Qualifications
- High school diploma or equivalent; bachelor's degree in IT/Cybersecurity preferred
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of TCP/IP, DNS, DHCP, and OSI model
- Experience with Windows 10/11 and macOS administration fundamentals
- Exceptional problem-solving and communication skills
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Valid California driver's license for equipment retrieval
- Proficiency in ticketing systems (Jira, Zendesk) or similar