Job Description
Launch your IT career in Baltimore with TechForward Solutions! We're seeking enthusiastic trainees with no prior experience to join our dynamic IT Support team. Our comprehensive 6-month training program covers everything from hardware troubleshooting to network administration, ensuring you gain real-world skills while earning a competitive salary.
As a trainee, you'll work alongside certified professionals in a collaborative environment focused on growth. We provide mentorship, certification prep, and clear career progression paths. If you're passionate about technology, eager to learn, and ready to build a foundation in IT, this is your opportunity to thrive in Baltimore's growing tech sector.
Responsibilities
- Assist end-users with hardware/software troubleshooting and technical issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Support network infrastructure monitoring and basic maintenance tasks
- Participate in cybersecurity awareness training and best practices
- Collaborate with senior technicians on complex problem-solving
- Contribute to IT asset management and inventory tracking
Qualifications
- High school diploma or GED required; associate's degree preferred
- Basic familiarity with operating systems (Windows/Mac) and Microsoft Office
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site support)
- CompTIA A+ certification or similar is a plus but not required