Job Description
Launch your IT career with our comprehensive training program! We're seeking motivated No Experience Needed IT Support Trainees in Austin, TX. Join our dynamic team and gain hands-on experience in enterprise IT systems, troubleshooting, and customer service. Enjoy paid training, mentorship from senior engineers, and clear growth pathways to specialized roles. Perfect for recent graduates or career changers!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop hardware
- Manage user accounts and permissions in Active Directory
- Document incidents and resolutions in ITSM systems
- Assist with network infrastructure monitoring
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Willingness to obtain CompTIA A+ certification
- Valid driver's license for occasional site visits