Job Description
Launch your IT career with Orlando Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in the heart of Florida's tech hub. This comprehensive 6-month program combines hands-on training with real-world experience, equipping you with industry certifications and career advancement opportunities. Our Orlando-based tech firm offers a collaborative environment, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Join us in shaping the future of IT support while enjoying Orlando's vibrant tech community!
Responsibilities
- Provide Tier 1 support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktops, laptops, and peripherals in enterprise environments
- Document technical procedures and maintain service desk ticketing systems
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness initiatives and basic threat mitigation
- Assist with user account management and access control procedures
- Complete weekly technical training modules and certification prep
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to technical detail
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call rotation
- Valid driver's license and reliable transportation for on-site visits
- Passion for continuous learning and career growth in IT