Job Description
Join our award-winning IT team as a Support Trainee and kickstart your career in technology! Pacific Tech Solutions is seeking motivated individuals to provide exceptional technical support to our diverse client base in Honolulu. This immersive 6-month training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing IT department. Enjoy competitive benefits, flexible scheduling, and a vibrant work culture in Hawaii's tech hub.
Why Choose Us? We invest in our people through continuous learning, professional certifications, and career advancement opportunities. Our team-oriented environment fosters innovation and growth while serving Hawaii's leading businesses.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with network troubleshooting and basic server administration
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior technicians on complex problem-solving
- Participate in cybersecurity awareness initiatives
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- 1+ years of customer service or technical support experience
- Proficiency with Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid Hawaii driver's license and reliable transportation