Job Description
Join our dynamic IT team in Sacramento as an IT Support Trainee and launch your tech career! We're urgently seeking motivated individuals with a passion for technology to provide exceptional user support. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing organization. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in California's capital tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 user support via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on network infrastructure projects
- Conduct employee training on cybersecurity best practices
- Assist with server monitoring and basic Active Directory management
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting (Windows 10/11, macOS)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in various office environments
- Valid California driver's license for occasional equipment transport
- Proficiency in Microsoft Office 365 and remote desktop tools
- Willingness to obtain CompTIA Network+ within 6 months