Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! TechCore Solutions is seeking motivated individuals to provide essential technical support to our Minneapolis-based clients. This immediate hire position offers hands-on experience in network administration, system troubleshooting, and customer service excellence. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path within our award-winning IT services organization.
We provide industry-leading training programs, mentorship from senior engineers, and exposure to cutting-edge technologies. Our collaborative culture values innovation and continuous learning, making this ideal for recent graduates or career changers with a passion for technology.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Assist with network setup, security protocols, and system backups
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior technicians on complex infrastructure projects
- Deliver exceptional customer service with clear communication and patience
- Participate in continuous training to advance technical knowledge
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional on-site visits