Job Description
Join TechFlow Solutions' award-winning IT support team in sunny San Diego! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and start your career with a forward-thinking tech leader committed to employee growth and innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote desktop tools
- Manage ticketing systems (Jira/ServiceNow) with SLA adherence
- Document solutions and create knowledge base articles
- Onboard new users with device setup and account provisioning
- Collaborate with network/infrastructure teams on complex escalations
- Implement security protocols and patch management procedures
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting methodology with diagnostic tools
- Excellent communication skills with technical/non-technical audiences
- Experience with ticketing systems and ITIL processes
- Valid California driver's license for occasional on-site support