Job Description
Launch your IT career with Pittsburgh's leading tech innovator! TechSolutions Inc. seeks passionate IT Support Trainees for our award-winning apprenticeship program. Join our dynamic team and receive hands-on training in cybersecurity, cloud infrastructure, and enterprise systems—all while earning a competitive salary and a $2,500 sign-on bonus. This fully funded 6-month program includes mentorship from senior engineers, certification prep, and potential full-time conversion. Perfect for recent graduates or career changers eager to build lasting tech expertise in a collaborative environment.
Responsibilities
- Provide tier-1 technical support for 500+ employees via ticketing system, phone, and remote assistance
- Deploy and configure Windows/macOS workstations, printers, and mobile devices
- Install, patch, and maintain enterprise software including Microsoft 365 and security suites
- Document SOPs and knowledge base articles for recurring technical issues
- Participate in infrastructure projects involving Azure AD, VPN, and endpoint management
- Collaborate with cross-functional teams on IT security initiatives and compliance
- Complete 40+ hours of vendor-specific training quarterly
Qualifications
- High school diploma or equivalent; A+/Network+ preferred (recent graduates encouraged)
- Proficient in Windows 10/11, Microsoft Office, and basic networking concepts
- Strong troubleshooting methodology with diagnostic tool experience
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs and work flexible hours (occasional weekends)
- Valid driver's license with reliable transportation
- Basic knowledge of cybersecurity principles and data protection
- Must pass background check and pre-employment skills assessment