Job Description
Join our award-winning IT team as a Support Trainee and kickstart your career in technology with weekly pay! At TechForward Solutions, we're committed to nurturing talent through hands-on training in a dynamic environment. This entry-level role offers unparalleled mentorship, cutting-edge exposure to enterprise systems, and a clear pathway to permanent placement. Enjoy competitive compensation paid weekly, comprehensive benefits, and a collaborative culture that values growth. No prior experience required – just your passion for technology and eagerness to learn!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure desktops/laptops in Windows/macOS environments
- Document incident tickets in ServiceNow with precision and clarity
- Assist with network troubleshooting using basic diagnostic tools
- Conduct user training on company applications and security protocols
- Collaborate with senior engineers on complex system outages
- Maintain inventory of IT assets and peripherals
- Participate in 20 hours/month of technical skills development
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic familiarity with Microsoft Office and Windows OS
- Excellent written/verbal communication skills
- Strong problem-solving ability and customer service mindset
- Availability for rotating weekend on-call shifts (1:4 rotation)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid California driver's license for occasional off-site support
- Pass background check and drug screening