Job Description
Join our award-winning IT team at Pacific Tech Solutions and kickstart your career in technology! We're seeking motivated IT Support Trainees to join our Honolulu headquarters. This full-time position offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a dynamic environment with opportunities for rapid advancement. Our commitment to employee development includes mentorship programs, certification reimbursement, and career progression tracks. Enjoy competitive benefits including health insurance, retirement plans, and flexible work arrangements. Apply today to become part of Hawaii's premier tech employer!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network infrastructure monitoring and basic maintenance
- Document technical issues and resolutions in ticketing systems
- Participate in cross-departmental IT projects and initiatives
- Follow IT security protocols and best practices
- Collaborate with senior technicians to resolve complex issues
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- CompTIA A+ certification is a plus