Job Description
Launch your IT career with our comprehensive training program! TechVision Solutions is seeking motivated IT Support Trainees in Oakland to join our dynamic team. No prior experience required – we provide hands-on training in network administration, system troubleshooting, and customer service excellence. This role offers clear career progression paths and mentorship from industry experts. If you're passionate about technology and eager to learn, this is your golden ticket into the IT field.
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for internal and external clients
- Install, configure, and maintain hardware/software systems including Windows/macOS environments
- Document technical issues and resolutions using ticketing systems like ServiceNow
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness training and best practices implementation
- Assist with asset management and inventory control procedures
- Contribute to knowledge base articles for self-service support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in MS Office suite
- Strong problem-solving abilities and analytical mindset
- Excellent written and verbal communication skills
- Ability to work in fast-paced, team-oriented environments
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid California driver's license for occasional site visits