Job Description
Join our innovative team as an IT Support Trainee and launch your career in technology! We offer flexible hours to accommodate students, parents, and professionals seeking work-life balance. This hands-on role provides comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. You'll work alongside senior engineers to resolve technical issues, deploy hardware/software, and optimize IT infrastructure. Our collaborative environment emphasizes continuous learning and professional growth, with opportunities for certifications and career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Deploy and configure desktops, laptops, and peripheral devices
- Assist with network maintenance and security protocols
- Create and maintain user documentation and knowledge base articles
- Support cloud services (O365, Azure) and virtual environments
- Collaborate with team on IT asset management and inventory
- Participate in after-hours rotation for critical system support
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in various office environments
- CompTIA A+ or similar certification desired
- Flexible availability (evenings/weekends required occasionally)