Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology!
We're seeking motivated individuals with a passion for problem-solving to join our dynamic IT team in Seattle. This is a unique opportunity to receive hands-on training in enterprise-level systems while working with cutting-edge technology. No prior experience required – we provide comprehensive mentorship and a structured learning path to transform you into a certified IT professional.
Why TechNova Solutions?
• Industry-leading certification programs
• Mentorship from senior engineers
• Opportunity for permanent role conversion
• Collaborative startup culture with growth potential
• Competitive benefits package including health insurance and 401K
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and knowledge base articles
- Collaborate with network security teams on system hardening
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in various environments
- Valid driver's license for occasional client site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Experience with helpdesk software (ServiceNow, Zendesk) a plus